• Increased client satisfaction as demonstrated by Net Promoter Score of 80
• Managed sales pipeline in Pipedrive CRM, led internal project team in creation of personalized client proposals, negotiated contracts
• Managed and analyzed CRM data to recommend process improvements, resulting in a 28% increase in our conversion rate and a ten week reduction in lead qualification time

• Advised U.S. government officials and VIPs on the local economic and cultural climate, planned events, drafted talking points, blog posts & social media content
• Expanded the consulate’s network and increased engagement with influential local entrepreneurs
• Encouraged participation of women in male-dominated STEM fields through grant administration and speaker programs
• Brokered partnerships between U.S. community colleges and Quebec CEGEPs for academic exchanges, vocational training and work placements

• Was trusted for my discretion and accuracy when managing sensitive data including visa applications
• Enhanced written and spoken French

• Managed social media communities, website, and media outreach to increase visibility of sports teams among students, alumni, and Montreal community
• Managed the logistics for 90+ special events and sports games per year
• Hired and supervised 30 team members per year

• Majored in psychology of consumer behaviour
• Competed as a top 10 nationally ranked varsity track athlete
• Completed a semester of exchange at the University of Western Australia

• Learned a framework for managing the planning and execution of workplace change processes
• Presented my recommendations for a corporate client seeking to attract younger employees & update their traditional office layout for increased collaboration

• Children’s Issues (Make a Wish Quebec and Montreal Children’s Hospital), Creativity & Business Conferences (C2 Montreal), Promoting advancement of women in STEM fields (Status of Women Canada), Sports (Canadian Olympic Committee)